FAQ

Make sure your information is complete and updated.

Fill out your “Profile” completely with all necessary information, including your home access information. Make sure you keep your profile updated. This includes the following:

• Provide your full, accurate, up-to-date address in “Access Notes” so the Paws Speciaist can find your home easily.

• Provide any relevant information that would be helpful for the Paws Specialist to navigate your neighborhood and/or find your home (e.g., directions, parking, etc.).

Include details on how to enter your home. Provide detailed instructions on how to enter your home so the Paws Specialist can enter and leave your home securely and safely. This includes the following:

• Provide detailed entry instructions for your Paws Specialist (e.g., key location, lockbox access, security codes, etc.) and make sure your instructions are updated if anything changes. If you live in an apartment building, be sure to note how to enter the building, as well as how to enter your apartment unit.

• On the day of the scheduled service, double-check that your key is in the right place. If you live in an apartment, it can also be helpful to let building management know you are expecting a Paws Specialist (dog walker) in case there are any issues management may help address.

Don't forget the lockbox! Be sure to include the lockbox location and access code in your online home access instructions. Pet Parents are responsible for lost or stolen lockboxes, as well as ensuring their lockbox is in working order.

• On the day of the scheduled walk, leave the lockbox in its designated location, make sure the key is inside, make sure it's in working condition, and ensure that the lockbox access code works.

• If you live in an area that gets cold, consider putting a plastic bag over your lockbox to keep it from getting damp and freezing shut.

Make arrangements to disarm your home alarm. Some Pet Parents use home security/intrusion detection systems/alarms for added security. If you use an alarm system, be sure to notify your Paws Specialist how to disable and rearm it.

Leave your dog walk supplies out. Make it as easy and straightforward as possible for your Paws Specialist to find what they need to take your dog on a walk.

• Provide detailed instructions on where to locate your dog, leash, and any other items the Paws Specialist may need to complete the service. Make sure items are in their designated location or in plain sight.

• Make sure the relevant items are where you say they are — if the Paws Specialist is unable to find items based on your instructions, the Paws Specialist won't be able to complete your dog's service.

Close any doors to rooms you don't want your Paws Specialist to enter. Sometimes dogs may hide or be located in a room where a Paws Specialist can't initially see them, and may have to look for the dog. If you don't want the Paws Specialist entering a particular room for any reason, please leave that door closed. Paws Specialists shouldn't enter a room when the door is closed unless instructed by the Pet Parent.

Make sure Pet Care Providers know what to do once they return from the walk. Provide detailed instructions on where to leave the dog and your supplies.

• Provide detailed instructions on how to exit your home (e.g., reset the alarm system, where to leave the key if you aren't using a lockbox).

We care for most animals, as long as they do not pose a danger to humans, but typically we specialize in dogs and cats.

We do not care for any animals that have a history of biting, fighting or attaching other animals or people, unless the animal is going through a rehabilitation program with a certified force-free trainer, or board certified behaviorist.

Prior to introducing us to your animal, you will need to fill out the Apply for Services form and obtain digital copies of up-to-date vaccination for each pet.

You will also need to provide emergency contact information, veterinary contact information, and proof of up-to-date vaccines, and the lock box code or any keys needed to gain access to the animal(s) if applicable. Most of the meeting will be time getting to know you and your pets.

Yes. We carry liability insurance and bond through Pet Sitters International.

Dog Walking:

An invoice with explanation of charges for the coming month is emailed to your on the 25th. Cards are kept on file and charged automatically on the 1st. You can also pay directly from your Client Account manually. We accept Venmo, Cash App, Paypal and credit cards.

Payment is due by the 1st of each month. After 5 days of non-payment, $5 will be added to the total bill for each day that payment is overdue up to 30 days, when at that time the contract will be considered null and void.

Pet Sitting & Boarding:

25% non-refundable deposit is auto-charged at time of scheduling, with the remaining balance due by the day before services begin, and is charged to the card on file.

We walk on ALL holidays. Visits are subject to a Holiday Fee of $10 per visit.

Pet Sitting is scheduled by first come first serve and we only offer a limited number of slots for Holiday Visits.

Holiday Visits include New Year's Eve, New Year's Day, Martin Luther King Jr. Day, President's Day, Easter, Memorial Day, Independence Day, Labor Day, Veterans Day, Halloween, Thanksgiving, Christmas Eve, and Christmas Day.

Yes, you can expect competently trained animal lover to help take care of your pet!

Liabilities

1. Playful Paws Pet Care Service is fully insured for the client’s peace of mind: General Liability Insurance through Pet Sitters Associates:

   • bodily injury,

   • property damage,

   • personal injury,

   • pets lost, stolen, injured, or killed while in our care,

   • loss of keys, & more.

• Playful Paws Pet Care Service cannot be held liable for theft or damage to your property or injury/illness to your pet unless we can be shown to be negligent, and the Insurance only provides coverage when working on an assignment from the company and for the duration and times of the selected service.

1. It is agreed that it is The Client’s responsibility to also ensure that the property, its contents, and pets are adequately insured throughout the duration of the assignment.

2. The Client should notify their neighbors and their home insurance company that Playful Paws Pet Care Service will be visiting the property in The Client's absence

3. Playful Paws Pet Care Service, Paws Specialists hereby accept no liability for any breach of security or loss of or damage to The Client’s property if any other person is given access to the property during each session of Pet Sitting or Dog Walking Services.

4. Playful Paws Pet Care Service, Paws Specialists are released from all liability that is related to any transporting of the pets to and from any approved walking location, groomers, or veterinary facility for any necessary medical treatment and incurred medical expenses.

5. Playful Paws Pet Care Service, Paws Specialists are released from all liability of injury to the pets caused by other pets or animals that are not under the control of Playful Paws Pet Care Service.

6. Under most circumstances The Client shall be held liable for all medical expenses and damages resulting from an injury to Playful Paws Pet Care Service, Paws Specialists caused by the pets as well as damage to The Client's property.

7. Playful Paws Pet Care will care for your animal as you would, and while every effort will be made to ensure your pet is well looked after in your absence, Playful Paws Pet Care Service, Paws Specialists cannot be held liable for any loss, injury or death to a pet either inside or outside of the home while in our care.

8. The Client is responsible for any veterinary bills, no matter how they are incurred, while pets are in the care of Playful Paws Pet Care Service, Paws Specialists.